Privacy policy
1. About Us
Elisana Florist is a florist business operating in the United Kingdom, offering floral arrangements, bouquets, gifts, and related products.
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2. Use of the Website
• By using this Site and placing an order, you confirm that you are legally capable of entering into a binding contract.
• You agree not to use the Site for any unlawful or prohibited purpose.
• You are responsible for ensuring all information provided at checkout is accurate and complete.
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3. Orders & Acceptance
• All orders placed through our website are automatically accepted once payment has been successfully completed.
• All products are subject to availability.
• Due to seasonal availability and market conditions, flowers or items shown in product images may not always be available.
• Elisana Florist reserves the right to substitute flowers or items with suitable alternatives where necessary.
• Any substitutions will be made at the same or higher value than the original selection.
• Substitutions will maintain the overall style, colour palette, and quality of the arrangement, as deemed appropriate by our professional florists.
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4. Prices & Payments
• All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.
• Prices may be changed at any time without prior notice.
• Payment must be made in full at the time of ordering.
• Payments are processed securely through Shopify’s approved payment providers.
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5. Delivery
• Delivery options, areas, and fees are displayed at checkout.
• Delivery times provided are estimates only and may vary due to traffic, weather, or circumstances beyond our control.
• We attempt delivery once to the address provided at checkout.
• If delivery is unsuccessful due to the recipient being unavailable, incorrect details, or refusal to accept the order, the order will be returned to us.
• Where access allows, our driver will leave a delivery attempt note through the letterbox with instructions on how to contact us.
• If a delivery is missed, the client must contact us using the details on the delivery attempt note (where applicable) to arrange re-delivery.
• If same-day re-delivery is requested, this may be attempted subject to availability, however an ETA cannot be guaranteed.
• If same-day re-delivery is not possible, the order will be scheduled for next-day delivery.
• Additional delivery charges may apply for re-delivery.
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6. Product Descriptions, Images & Substitutions
• Product images are for illustration purposes only.
• As flowers are natural and seasonal products, variations in colour, size, and arrangement may occur.
• Elisana Florist is within its rights to substitute any flowers or items shown in product images should they be unavailable.
• All substitutions will be made at the same or higher value and will maintain the overall design, style, and quality.
• Refunds, returns, or exchanges will not be granted based solely on personal preference or dissatisfaction with substituted items, provided the overall value and quality are maintained.
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7. Exchanges, Returns & Complaints
Returns & Exchanges
• Due to the perishable nature of flowers, returns and exchanges are accepted only at the discretion of Elisana Florist.
• In-store purchases: Items must be returned to the store on the same day of purchase.
• Delivery orders: Any return or exchange request must be notified to us on the same day of delivery.
• All returns or exchanges must be discussed with and approved by us first before any action is taken.
• We reserve the right to refuse any return or exchange where the product is deemed to meet our quality standards.
Complaints
• Any complaints regarding quality, condition, or incorrect items must be made on the day of delivery or purchase.
• Complaints received after the same day will not be accepted due to the fresh and perishable nature of floral products.
• Photographic evidence may be required for delivery-related complaints.
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8. Refunds
• Refunds, where approved, are issued entirely at our discretion.
• Approved refunds will be processed using the original payment method.
• Refund processing times may take up to [X] business days.
• Delivery charges are non-refundable unless the issue is confirmed to be our error.
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9. Intellectual Property
• All content on this Site, including text, images, logos, and designs, is the property of Elisana Florist or its licensors.
• You may not copy, reproduce, distribute, or use any content without prior written consent.
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10. Privacy Policy
Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
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11. Limitation of Liability
To the fullest extent permitted by law, Elisana Florist shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
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12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of its courts.
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13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect once posted on the Site. Continued use of the Site constitutes acceptance of the updated Terms.
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14. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
📧 Email: [elisanafloristarnosgrove@gmail.com]
📞 Phone: [020 7018 4649]
📍 Address: [370 Bowes Road, Arnos Grove, N11 1AH]
